In 1989, Claire Dellamare disappeared from her own fourth birthday party at the Hotel Tourmaline. She showed up a year later at the same hotel, with a note pinned to her dress but no explanation. But when Claire returns to the Hotel Tourmaline for a business meeting, disturbing memories begin to surface. Luke Rocco lost his mother under equally mysterious circumstances --- at the same time Claire disappeared. After a chance encounter reveals the unlikely link between them, Claire and Luke set out together to uncover the truth about what happened that fateful year.